Returns and refunds

Questions and information

Returns and refunds

The user has a right of right of withdrawal by which he/she may contact Technoprotect Technoprotect by e-mail at the following address: and withdraw from the purchase within a period not exceeding seven (7) working days from receipt of the Product. The Product must be sent together with the duly completed return form and a copy of the delivery note or invoice, duly completed, and the direct cost of returning the Product shall be borne by the user. Such refund will be made in accordance with the instructions that Technoprotect indicates to the User in response to its notification of the exercise of withdrawal. The User must return the Product within seven (7) days of Technoprotect’s instructions on how to return the Product.

The withdrawal entails the refund of the amount paid. To do so, the customer must indicate on the return form the number and holder of the credit card to be credited by Technoprotect. The term for such payment shall be as established in the Law.

The right of withdrawal may not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.

returns and refunds